Cancellations, Return and Exchange

We do not accept any cancellations.

Returns/ Exchange accepted only in case of wrong item shipped, damaged or defective items shipped.

Below are the list of issues NOT considered defects

• Most of our products are handloom sarees. Thread pulling, thread jumping, extra zari, small stains, small thari (loom) holes are not considered as damages or defective pieces.
• The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.
• The uneven threads connecting the border to the body are not considered defects.
• Slubs - residual threads bundled together in tiny knots.
• Minute gaps in and around motifs.
• Dye 'bleeding' onto the pallu from the body
• Slight smudges or stains on handpainted kalamkari and other hand painted sarees.
• Slight colour mismatch - colours are subjective, we understand. We try to best capture the truest colours of the saree. Despite that, due to individual device settings, the colours may appear different on different devices. Hence, it is advisable you check with our team if you are doubtful regarding the colour of a product.

We have a 2 days return policy. In the event of receiving a wrong item or defective item, the client should email us at inya.2020.store@gmail.com with a photo of the damaged product and tags intact within 24 hours of receiving your order or whatsapp us on 9840571110. If satisfied with the reason and picture or video proof of the damage, INYA will approve the return and share the shipping address. The client needs to ship back the product within 2 days from approval of INYA.

All return items must be in original condition with tags intact, unworn, unwashed, complete with original tags intact BOPP bags , boxes and  packaging. If tags are unattached or cut from the product in any way, the return or exchange will not be accepted, boxes or tamperproof bags. Items returned by the customer will only be accepted in their original packaging.

Any item(s) that are damaged, dirty, changed or are not in their original state will not be accepted and will be returned to the client. The client can opt to take store credits for another product purchase or request for a refund. If a client wants a refund, the processing of refund will begin once when we receive the product on hand and validate the return. Please allow us 10 to 12 business days to complete refund process. If the product is not inline with the above said conditions there may be rejection in return and we will not be able to process the refund. The same product will be shipped back to client again! 

The consumer accepts not to appeal INYA judgment and to accept INYA decision on return decision, that is, whether the product is valid for return or not. Returns that are not valid will be returned to the client, and the client will be placed on a no-purchase list in the future.

For SALE merchandise (products on discount),neither exchanges nor returns can be made.

Refunds of Out of Stock Items:

INYA will refund full payment if the customer has paid for products that are listed on the website but which are out of stock. In these cases, the Customer Service Team will send an e-mail to the customer, and on obtaining the client consent initiate the refund process.

In case of any query, you can reach out to us on our email inya.2020.store@gmail.com